OVERSEAS DELIVERY POLICY ANDCONDITIONS In association with the distance sales agreementbetween ebebek and the customer regarding overseas deliveries Turkish Law isapplied. Guarantee and Return conditions are also maintainedwithin the framework of the legislation and provisions set forward by theRepublic of Turkey. Since no VAT is paid during deliveries to TRNC andOverseas the customer is responsible from all customs related taxes. The samecondition applies to delivery costs of overseas and TRNC orders. Customercovers the expenses. The customer holds no right of withdrawal for productsthat are not picked up from the customs. The customer is responsible from withdrawal within thegiven periods in the same condition that the product was delivered andcompensate any commercial loss if the product was used. The customer should return the products with theiroriginal receipt included inside the delivery package. Return packages withoutreceipt are not accepted. The form on the back of the receipt should be fullyfilled and signed. The explanation areas on the return form should be filledout fully and with attention. For the return of the defective products,customer should specify his/her choice between return or change. The product tobe returned should be unused, undamaged if used or the package should beintact. Allthe accessories of the product to be returned should be included in theoriginal packaging. The products should be preserved so that they are deliveredunharmed in their original packaging. Allcarriage, customs or additional taxes that may arise due to the return of theproduct are the customer’s responsibility. Yourreturn is primarily assessed by the After Sales Service unit within 3 days andthe refunding process is initiated if the above conditions are met. The refunding of the productcost to your credit card is done within 5 working days after the initialassessment. It may take a few days forthe amount to be reflected on your credit card due to reasons related to yourbank. If you believe your refunding has not be completed within reasonableamount of time please use the “contact us” section on the www.ebebek.com address or 0216 325 11 11 numbered phone to inform us.
All our products are under exporter or manufacturerguarantee. For your out of order products, you can contact the technicalservice nearest to you with your invoice or guarantee certificate. You can access the information on technical servicesfrom the guarantee certificate and user manual. For brands without access tothe technical services you can send the products to us and we can deliver themto the authorized technical service and follow up on your behalf. For out of order products, contacting the technicalservice directly will enable you to have more rapid responses. You can reachout to us in case of issues with the technical service. For defective products the delivery cost is coveredby our company whereas for issues within the guarantee term the deliveryexpense belongs to the customer. For products exported by ebebek (Recaro, Nuna,Joie, Baby&Plus, Lebebe, Römer) technical service is provided internally.If you happen to need technical service on the above mentioned products pleasedo the following:
Bring your product tothe ebebek store of your choice
Send the product toour Central Depot with cargo service.
If the product requires no further evaluation;
You can requestinformation from ebebek Technical Service through e-mail (e-mail: firstname.lastname@example.org )