• The return period of the product bought on the Internet is 14 days.
• The return period of the product bought from the store is 7 days.
How long is the exchange period?
• The period of exchange in clothing and sun summer products category is 30 days.
• The period of exchange in diapers and formulas is 30 days.
• The period of exchange in other products is 90 days.
• Store and internet exchange time are the same.
My return period is up, what can I do?
• You can exchange the product at any time during the exchange period or receive a gift voucher instead of the product price.
What should be done for the defective product?
• Defective Product: Production and product-related situations that prevent the product from fulfilling its main functions specified in the product information and product purpose.
• Defective products can be sent to us by filling out the form.The shipment fee belongs to our company .
• The decision of the product to be defective is provided by authorized technical services. Any defects encountered after this period will be considered under warranty.
• If you have problems during the warranty period, please contact us at 0216 325 11 11.
How can I cancel my order before shipping?
• If you would like to cancel your order without shipping, you can cancel your order from My Order section under Order detail.
• You can cancel your orders that are in "Order received" status but you cannot cancel your orders if your orders are in "Preparing" status.
• Once the cargo has arrived, you can fill out the return form and send it for return.
How do I send the product for exchange / return?
• You can return the product in 5 steps with quick return system. Moreover, without the need to call the shipping company, your return package will be taken from your address.
• After signing up, open the My Orders page.
• Click the actions in the order you wish to request a change/return.
• Mark the products you want to exchange/return and complete the form.
• Return the product to be exchanged/returned to the UPS cargo courier who arrives at your address in a way that the product will not be damaged during transportation.
• Easily keep track of your exchange/return transactions with the option where the return items are related.
What should be done and paid attention to while returning a product?
• The return of the product you purchased is systematically completed with campaign or promotion calculation.
• The gift voucher is canceled in the return of the products or products that are earned as a gift voucher. If the check is used before the return transaction, the difference is deducted from the return price.
• The technical problems that can be experienced in the used products are evaluated according to the scopes determined by the Ministry of Customs and Trade. These products should be examined by the competent technical services in Turkey within the scope of the guaranty.
How to return the orders given with the corporate invoice option?
• If the invoice of the product is cut on behalf of the company, it is mandatory to send the return invoice issued by the institution for the return process. Otherwise, orders returned on behalf of the institutions cannot be returned.
Which products are not refundable?
• All products identified as damaged by authorized technical units may be returned but the returns without excuses cannot be made in the following cases.
• All products included in the hygienic group such as feeding bottle, pacifier, breast pad, diaper, breast pump, etc.
• Opened or damaged products that are covered with gelatine, blistered or vacuumed packages, and duplicable products such as DVD, VCD, books, magazines, etc.
• Underwear and washed textiles, food products (food, beverages, etc.)
• Fast consumer products without protective tape (cream, shampoo, etc.)
• Discounted items sold in the display/occasion corner section and products determined previously defective.
• All used products are not returned or exchanged even if they meet the return and exchange period due to the loss of merchantability.
• Packaged products: The product to be replaced must be in its complete and original box as it was purchased. The box of the product should be delivered complete and undamaged with its standard accessories. It is not possible to return or exchange damaged or unboxed products.
How long is the refund period of the returned products?
• Refund time is maximum 5 business days.
• It may take a few days before it is refunded to your credit card due to reasons caused by your bank. If your refund has not occurred within a reasonable period of time, please contact us on our help page or on 0216 325 11 11.
• In accordance with the working principle of the banks, the refund of the products you have purchased in installments will be reflected in the same installment plan.
What is the return address?
• Return Address: ebebek Merkez Depo, Orta Mah. Burgaz Cad. No: 26 Tuzla / İstanbul / Turkey
Can I return products to ebebek stores?
• If the purchases made from the Internet are returned from the stores, there is no technical possibility to refund to your credit card.
• You can receive a 1.5-year-long-term shopping voucher for the returned product or request an exchange of the product.
• No change / refund can be made without an invoice in our stores.
• If the invoice of the product is cut on behalf of the company, it is obligatory to send the return invoice and return receipt (or bill of delivery) arranged by the institution for the return process. Otherwise, product returns cannot be made on behalf of the company.
Can my refund be made to a different bank account or credit card?
• Refunds are made through online payment systems of banks. Due to bank restrictions, the return fee is made only to the account and in the payment type used for the payment in accordance with the restrictions of Banks.
If the package of the product is damaged, can I return it anyway?
• If the package of the returned product is damaged by the user and therefore the property cannot be resold for the full price of the product, a 20% deduction will be applied during the return process and the refund will be made accordingly for the missing price.
• These products are sold at discounted prices in our stores. ebebek has the right not to return the product according to the quantity of the packaging damage.
I received a damaged product from the cargo, what should I do in this case?
• If the product is damaged, crushed or wet inside the delivered package: Do not take the package if you notice these situations during delivery.
• If you notice the condition after delivery: You should take photos of the product and the box.
• You can send the damaged products to us by filling out the change / return form via membership.
• After performing the above procedures, the products will be returned to you in good condition or the product price will be refunded.
Who is responsible for the shipping fee in return of the product?
• You can send all return products with UPS Cargo without payment in accordance with the return procedure.
• For the shipments to be made by companies other than UPS Shipping, the cargo price must be met by you, otherwise the counter-pay is not received.
For Other Countries
• You can send all return products with B2C Cargo without payment in accordance with the return procedure.